a reader here writes:

I just got off the phone with a customer service representative for my health care reimbursement. An English speaker. In this state. Not somebody overseas. This was part of the conversation when she needed to know more about me:

“What’s your employer’s name?”
“Minnesota AIDS Project.”
“Can you spell that?”
Minnesota – the state we live in – A.I.D.S. Project”
“That’s A, I, V as in Victor, S.?”
“No. AIDS. The disease.”
“Can you spell that?”